Option 2 is that my OEM may provide `downgrade Windows Server 2003 R2 media' and then only `only if their customer requests it'. In these cases, a customer would not need to activate over the internet or via the phone. For more information on Product Activation Call Centers go to Some OEMs have pre-activated their software.

Once it is determined that the end user has a valid Windows Server license the Customer Service Representative will help them activate their software.

In these cases, the customer will be prompted to call the Activation Support Line and explain their circumstances to the Customer Service Representative. If the product key being used has already been activated, the customer may not be able to activate over the internet. Customers may use media and/or a product key from a previous license in order to install, activate and run an earlier version of the product. Later on that page under 'Original Equipment Manufacturers (OEM) Customers', then under 'Obtaining Product Keys and Media for Previous Versions', it says:ġ.ğrom a previous license.

If the customer does not have media and keys, please see below on how to obtain a fulfillment kit only and which versions and editions are available for order. If a customer already has media and product activation keys for the earlier version of the product for which the customer already has downgrade rights, the customer can use that media and keys to downgrade to an earlier version. The following table shows the available downgrade options for each edition of Windows Server 2008 R2 the customer is licensed to use. In the 5th paragraph, under Windows Server 2008 R2 Downgrade Licensing Rights, it says: For OEM and FPP customers, you can order a fulfillment kit via the Windows Server Fulfillment Site. If you purchased licenses via Volume Licensing, you can obtain media and keys via the Volume Licensing Service Center. I understand that I get downgrade rights, but where do I go to get the other media and product key? A. Downgrade rights are applicable regardless of which channel you used to acquire your license. Do I get downgrade rights if I receive my server license with the purchase of new hardware through an OEM or if I acquire my software through a retail store? A.

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